Frequently Asked Questions
Frequently Asked Questions
📦 Product Details
Q: Are your charms compatible with jewelry from other brands?
A: Yes. Our charms are designed to fit most mainstream branded bracelets and necklaces, allowing you to seamlessly expand and style your existing collection.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We offer worldwide shipping. Delivery times vary by destination, typically ranging from 10 to 15 business days after dispatch.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor its journey. For US orders, if you haven't received your package within 15 business days of that shipping confirmation, please contact us at info@siyalux.com with your name and order number, and we will investigate promptly.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery for any items you are not completely satisfied with. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact our customer service team for authorization and instructions.
Q: How long do refunds take?
A: Refunds are processed within 3 to 5 business days after we receive the returned item. The funds will then be credited back to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider's processing times.
Q: What if I receive a damaged or incorrect item?
A: We sincerely apologize for any error. Please contact our customer service team immediately at info@siyalux.com with your order number and photos/details of the issue. We will provide a prepaid return label and arrange for a correct replacement or a full refund at your convenience.
🛡️ Quality & Warranty
Q: What if my item has a quality issue?
A: Your satisfaction is guaranteed. If you receive an item with a manufacturing defect or damage, please notify us within 48 hours of delivery with clear photos. We will gladly arrange a free replacement or issue a full refund.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major payment methods, including Shop Pay, PayPal, and major credit/debit cards.
Q: Is my payment information secure?
A: Absolutely. All transactions on our site are protected with industry-standard SSL encryption, ensuring your payment details are handled safely and securely.
📞 Contact Us
For any other questions, we're here to help.
📧 Email: info@siyalux.com
⏰ Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Your Local Time)